We came across CherriNet by the FLYERS they throw at your door and the NO Parking boards they put up on your gate and we were very excited about hi speed internet in Kilpauk. Posted a FB post requesting reviews. Not many knew about them but a friends friend suggested it was good. So took a risk and decided to test them. Also found out that they are backed by the SUN TV group and SCV.
We wanted to test ride it and took up a one month plan and paid around 3500 which included a refundable deposit of Rs.1000/-.
Signed forms and gave cheque on – 6/08/2015
Installation promised on – 7/08/2015
Requested postponing installation to – 10/08/2015
Promised Installation at – 12.00 noon – 10/08/2015
Wiring completed at – 2.00pm – 10/08/2015
Technical guy came in at 6.30pm – 10/08/2015
Installation Completed at 7.30pm – 10/08/2015
Speed tested – 90 Mbps Upload and Download
The technical guy did not know how to configure the wifi router. I tried doing it. Then he said they need to do something at the server for wifi connectivity. He requested them. They did it, Wifi was conneceted. Around 8pm they left. WiFi stopped working at 8.15pm./ Called them again. Called customer care who absolutely has no clue on techical aspects. Placed a hi priority request.
11/08/2015 – Got a call from their technical team asking when they can come. Then a technician visited at around 2pm and said there are walls and that is why WiFi is not working. I told them to please leave and I configured the router myself.
11/08/2015. Several drops in speed. Disconnection was frequent.
12/08/2015. Speed dropped frequently and at 11am stopped connecting completely. Called customer care. Was informed that there was some server issue and will take 1 hour to rectify. Nothing happened till 4pm. Then a guy calls and says its all set. I checked and nothing worked. I called up customer care and placed a request to cancel the connection.
13/08/2015. One guy called Uday calls up and promises to send a senior technician. Informed him how his guy broke the router and silently left the place. Advises us to get a router to test connection. I managed to get a router borrowed from a good friend of mine. Waited the whole day and no one turns up.
14/08/2015 – No one comes in. At 6pm or later a guy calls up to check if he can come. We asked him to come in on Monday.
We are back on Airtel with a 16MbPs plan which does not disconnect 🙂
17/08/2015 – No one comes. No calls.
18/08/2015 – Requested refund of deposit and the balance on charges after pro rate adjustment. This guy called Uday calls up and had the guts to lie stating that their technicians were informed that we did not have a router to test. When asked to ask the technician to come to our office to say this no response. When requested the refund he wants me to write an email. Advised him that he writes me an email. Gives me bull shit on technology of how the internet cannot be shared using a switch/hub and that it needs configuration and that his team can do it. After a week?
I am so tempted to take these guys to Court and shut them down even before they launch and cheat 100’s of innocent customers.